Privacy Policy

Introduction

Custom Mtg Inc ("CMRE," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website custommortgageinc.com (including all subdomains), use our mobile applications, interact with our AI-powered tools, or engage with us through any other channel.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide

When you interact with our services, you may provide us with:

• Identity Information: Name, date of birth, Social Security number, government-issued ID
• Contact Information: Email address, phone number, mailing address
• Financial Information: Income, employment details, assets, debts, credit history, bank statements, tax returns
• Property Information: Property address, type, estimated value, purchase price
• Communication Data: Messages you send us, voice interactions with our AI agents, chat transcripts

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, links clicked, time spent on pages, referring URL
• Location Data: Approximate geographic location based on IP address
• Cookies & Tracking: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect to:

• Process and evaluate your mortgage applications
• Provide rate quotes, loan estimates, and program recommendations
• Communicate with you about your inquiry, application, or account
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Improve our website, services, and AI-powered tools
• Send you marketing communications (with your consent)
• Analyze website traffic and usage patterns

How We Share Your Information

We may share your personal information with:

• Service Providers: Companies that help us process loans, verify information, and provide technology services (appraisers, title companies, credit bureaus)
• Investors & Servicers: Entities that purchase, securitize, or service your loan in the secondary market
• Legal Compliance: Government agencies, regulators, and law enforcement when required by law
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Disabling cookies may limit some features of our website.

Types of cookies we use:

• Essential Cookies: Required for site functionality (session management, security)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Delete: Request deletion of your personal information (subject to legal exceptions)
• Correct: Request correction of inaccurate personal information
• Opt Out: Opt out of the sale or sharing of personal information
• Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment

To exercise your rights, contact us at info@c-mtg.com or call 877.976.5669. We will respond within the timeframe required by applicable law.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and limit the use and disclosure of your sensitive personal information.

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), access controls, regular security audits, and employee training. While no method of transmission over the Internet is 100% secure, we strive to protect your information using commercially reasonable means.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

• Custom Mtg Inc
• 16501 Ventura Blvd STE 400, Encino, CA 91436
• Phone: 877.976.5669
• Email: info@c-mtg.com